Refund Policy

Thank you for shopping at CrazyFashion.org. We want you to be completely satisfied with your purchase, and we understand that there may be instances where you need to return or exchange an item. This Refund Policy outlines our guidelines for returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges: We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the same packaging as you received it. It should also have all tags and labels attached.

Please note that certain items are non-returnable and non-refundable, including but not limited to intimate apparel, swimwear, and earrings due to hygiene reasons. Additionally, any items marked as final sale or clearance cannot be returned or exchanged.

2. Return Process: To initiate a return or exchange, please contact our customer support team with your order details and reason for the return/exchange. Our team will provide you with further instructions on how to proceed. Please note that the return shipping costs are the responsibility of the customer, except in cases where the item received was defective or incorrect.
3. Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed using the original method of payment within a reasonable timeframe. Please note that the refund amount will exclude any original shipping charges unless the return is due to our error.
4. Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to initiate the exchange process. The exchanged item will be shipped to you once the original item has been returned and processed.
5. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund.

Please note that all refunds, returns, and exchanges are subject to our discretion and adherence to the stated guidelines.

We recommend carefully reviewing the product description, size charts, and other relevant information before making a purchase. If you have any questions or concerns, our customer support team is always here to assist you.

At CrazyFashion.org, we are committed to providing you with an enjoyable shopping experience. We appreciate your understanding and cooperation regarding our refund policy.

• Wilhelm-Stolze-Straße 14, 10249 Berlin
• Email: [email protected]